Last updated: October 28, 2025
Hey there. Look, we're gonna be straight with you - privacy matters. At Obsidrix Haven Auto Repair, we're not just careful with your BMW's turbo, we're careful with your personal info too.
This policy lays out what information we collect when you visit our shop or website, what we do with it, and how we keep it safe. We're not in the business of selling data - we're in the business of fixing and tuning European imports. That's it.
If you've got questions after reading this, just give us a ring at (604) 555-0847. We'd rather explain it over the phone than leave you wondering.
Running an auto repair shop means we need certain details to do our job right. Here's what we typically gather:
We're not doing anything sketchy with your data. Here's the breakdown:
Service Delivery: We use your contact info and vehicle details to actually perform the work you hired us for. Ordering parts, scheduling appointments, calling you with updates - the normal shop stuff.
Communication: Sending you appointment confirmations, service reminders, and occasionally letting you know about seasonal specials. You can opt out of the marketing stuff anytime.
Payment Processing: To charge you for services rendered. Pretty straightforward.
Legal Requirements: Sometimes we gotta keep records for warranty purposes, tax compliance, or if there's a legal requirement.
Improving Our Service: Understanding what services people are looking for helps us stock the right parts and train our techs accordingly.
We take security seriously - just like we wouldn't leave your keys sitting on the counter where anyone could grab 'em, we don't leave your data exposed.
Our systems use industry-standard encryption for data transmission. Physical files are locked up when the shop's closed. Digital records are password-protected and backed up regularly.
That said, no system is 100% bulletproof. We do our best, but if there's ever a breach that affects your information, we'll let you know right away and walk you through what happened and what we're doing about it.
Under Canadian privacy laws (PIPEDA and BC's privacy regulations), you've got some rights when it comes to your personal information:
Access: You can ask to see what information we have about you. Just send us an email and we'll get it to you.
Correction: If something's wrong or outdated, let us know and we'll fix it. Wrong phone number? We'll update it.
Deletion: Want us to delete your data? We can do that, though we might need to keep some records for legal or accounting purposes.
Opt-Out: Don't want marketing emails? Click unsubscribe or tell us. You'll still get appointment confirmations and service-related messages though.
Complaint: If you think we're mishandling your information, you can file a complaint with the Office of the Privacy Commissioner of Canada.
We don't keep information forever. Here's our general approach:
Active customer records: As long as you're using our services, we'll keep your info current and accessible.
Service history: We typically keep vehicle service records for 7 years for warranty and legal purposes. It's also helpful if you come back years later and we can reference what was done before.
Financial records: Tax laws require us to keep invoices and payment records for 7 years.
After that, we securely delete or destroy the information unless there's a specific reason to keep it longer.
Our services aren't directed at kids under 16. We don't knowingly collect information from children.
If you're under 16 and somehow ended up giving us your information, or if you're a parent and realize your kid did, please contact us and we'll delete it right away.
We might update this policy from time to time - usually when laws change or we add new services. When we do, we'll update the date at the top and post the new version here.
For major changes, we'll send an email to let you know. Otherwise, checking back here occasionally isn't a bad idea.
If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. We'd rather answer your questions than have you worrying about it.
Obsidrix Haven Auto Repair
2847 Granville Street
Vancouver, BC V6H 3J4
Phone: (604) 555-0847
Email: service@obsidrixhaven.info